If I unplug Hero will I have to reload all the medication information? Jelena Picuric December 25, 2020 16:25 Updated No. As long as your Hero is connected to a Wi-Fi network when plugged in again, it has access to the information it needs. Related articles Don't you have to keep your meds in your pill bottles by law? How to access pills if I lose power? How to manage the Skipped/Missed Dose dispense? Is Hero loud enough for the hearing impaired? How to remove a Dispense Passcode? Comments 0 comments Article is closed for comments.