If I unplug Hero will I have to reload all the medication information? Jelena Picuric December 25, 2020 16:25 Updated No. As long as your Hero is connected to a Wi-Fi network when plugged in again, it has access to the information it needs. Related articles How to remove a Dispense Passcode? How to manage the Skipped/Missed Dose dispense? Don't you have to keep your meds in your pill bottles by law? Comments 0 comments Article is closed for comments.