When to use the Pill Access Key?

The Pill Access Key is an important tool that we hope you never have to use! But just in case - if you run into a power outage, malfunction, or any other situation in which using Hero as intended is not possible, you can use the Pill Access Key to access the medications inside Hero.

Simply slide the key into the upper right slot marked with the key symbol and the cartridge door will pop open.

We recommend you always know where it is and who has access to it, even though Members and Caregivers will be notified if medication is accessed this way.