Please shake the cartridge or refill a new dose if available.
Are you experiencing this error repeatedly?
Member Experience is here for you 24/7! Call us at 1-855-855-9962 or chat at herohealth.com. We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement.