1. Please reset your Hero: unplug Hero from the back, and leave it off for at least 2 minutes before plugging back in.
2. If that did not help, please navigate to Device Settings > Connect to WiFi > Network > Troubleshoot and follow the instructions on the screen.
3. If after troubleshooting Hero reports a public server issue, please reset your router and then try to reconnect.
4. Finally, if that doesn’t work, please try connecting Hero to a hotspot, and if successful, try to reconnect Hero to your home network by navigating to Device Settings > Connect to WiFi > Find Networks > Select your network and enter your password again.
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We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement. Member Experience is here for you 24/7! Call us at 1-855-855-9962 or chat at herohealth.com.