1. Please reset your Hero: unplug Hero from the back, and leave it off for at least 2 minutes before plugging back in.
2. If that did not help, please navigate to Device Settings > Connect to WiFi > Network > Troubleshoot and follow the instructions on the screen.
3. If after troubleshooting Hero reports a public server issue, please reset your router and then try to reconnect.
4. Finally, if that doesn’t work, please try connecting Hero to a hotspot, and if successful, try to reconnect Hero to your home network by navigating to Device Settings > Connect to WiFi > Find Networks > Select your network and enter your password again.
Still having problems?
Member Experience is here for you 24/7! Call us at 1-855-855-9962 or chat at herohealth.com. We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement.