We usually recommend that you make sure all cartridges are properly installed:
1. Unplug your Hero
2. Open it with safety key
3. Make sure all cartridges are properly inserted. You should hear a click once a cartridge is properly installed.
Was that helpful?
We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement. Please send us a video that clearly captures sound to firstname.lastname@example.org. Member Experience is here for you 24/7! Call us at 1-855-855-9962 or chat at herohealth.com.