1. Please check if the power adapter's LED indicator is ON.
2. Please try a different outlet.
3. If that did not help, pls. make sure the device has access to Wi-Fi and follow these instructions:
- Unplug your Hero from the back, and leave it unplugged for 2 minutes.
- Before plugging the device back in, press and hold down together the center + down arrow keys.
- Plug the Hero back in while holding the buttons down. Keep holding until the LED ring around Hero's keypad starts showing a solid green LED ring.
Still having problems?
Member Experience is here for you 24/7! Call us at 1-855-855-9962 or chat at herohealth.com. We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement.