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Why does Hero have a subscription fee?
Why does Hero have a subscription fee?
Updated over a week ago

Hero subscription plans provide you with the tools and support you need to make sure the right medications are taken at the right time. Hero isn't just a smart dispenser––it is a medication management service that updates your medication regimens, tracks adherence, provides reminders, and alerts when a dose is missed or if a medication is ready for a refill! This complex piece of machinery needs regular updates to uphold the standards needed to comply with FDA and applicable privacy regulations.

On top of this, we also provide:

  • 90-day 100% money-back guarantee

  • 24/7 live support - our support team will take the time needed to ensure your Hero experience is optimized for you. This includes help setting up the smart pill dispenser and answering any questions you may have about Hero’s medication management features.

  • Limited warranty - for the duration of your subscription term, if unable to resolve the mechanical or technical performance issue with your smart dispenser, our support team will replace your smart dispenser.

In addition to Hero subscription plans, Medicare members in selected states can get Hero for as little as $0 by enrolling in a remote care program through one of Hero’s trusted partners. Copays, coinsurance, and deductibles may still apply depending on your specific insurance plan. To see if you are eligible, check here.

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