Partial tablets cannot be loaded directly into the Hero smart dispenser as they may interfere with the vacuum system used to dispense the pills, and lead to blockage and failure to dispense. However, if they are first placed inside empty gelatin capsules, they can then be loaded into the Hero smart dispenser and dispensed as usual.
Important: Make sure to first check with your doctor or pharmacist to determine whether encapsulating a partial pill is appropriate for you and your medication. You may also ask your doctor about writing future prescriptions dispensable in whole tablets, when appropriate and available.
Remember, if a medication cannot be stored inside Hero, you can still add the medication to your schedule in the Hero app so that you can track adherence and receive reminders when it’s time to take your dose.