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  1. Hero Health, Inc.
  2. Safety and Security

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  • Can my child access the Hero device?
  • Is my health data secure with Hero?
  • Does Hero lock?
  • How to add or edit a Dispense Passcode?
  • How to manage the Skipped/Missed Dose dispense?
  • When to use the Safety Key?
  • What if I lose the safety key?
  • Should I keep the safety key away from the patient?
  • How to access pills if I lose power?
  • If I unplug Hero will I have to reload all the medication information?
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How to remove a Dispense Passcode?

  • December 25, 2020 16:24
  • Updated

1. In the app, select More > Your Settings > Hero Passcode.

2. Select Remove Passcode.

3. Select Yes to confirm you want to remove the passcode.

4. On Hero, select Confirm, and on the app, select Close.

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