If you are experiencing problems setting up brand-new Hero, please check if you have removed the travel bar.
We usually recommend that you make sure all cartridges are properly installed:
1. Unplug your Hero
2. Open it with safety key
3. Make sure all cartridges are properly inserted. You should hear a click once a cartridge is properly installed.
If that didn't help, please power cycle Hero: unplug from the back, and leave it unplugged for 2 minutes. Plug in the Hero.
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We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement. Member Experience is here for you 24/7! Call us at 1-855-855-9962 or chat at herohealth.com.