The door on my Hero opened while trying to dispense. What should I do?

In rare cases when the Hero smart dispenser cannot automatically dispense a specific pill, it will open the medication door to the relevant cartridge slot, to ensure that you can take your full dose. The Hero will instruct you to manually retrieve the pills from that cartridge and indicate how many pills to take. After taking the pills as instructed, return the cartridge into the Hero device (ensuring it’s inserted all the way in) and close the door. 

The Hero screen will automatically update to show the time for your next dose!