# Hero Help Center

> Hi {{first\_name|fallback:"there"}}👋 What can we help you with today?

## Membership plans

- [Hero subscription options](https://support.herohealth.com/en/articles/8020001-hero-subscription-options.md)
- [Will my health insurance cover my Hero subscription?](https://support.herohealth.com/en/articles/8020002-will-my-health-insurance-cover-my-hero-subscription.md)
- [Is there a veteran discount?](https://support.herohealth.com/en/articles/8020003-is-there-a-veteran-discount.md)
- [Why does Hero have a subscription fee?](https://support.herohealth.com/en/articles/8058193-why-does-hero-have-a-subscription-fee.md)
- [Does my caregiver also need a subscription?](https://support.herohealth.com/en/articles/8057658-does-my-caregiver-also-need-a-subscription.md)

## The Hero platform

- [What does the Hero platform include?](https://support.herohealth.com/en/articles/8020004-what-does-the-hero-platform-include.md)
- [Will the Hero smart dispenser fit in my home?](https://support.herohealth.com/en/articles/8020005-will-the-hero-smart-dispenser-fit-in-my-home.md)
- [Do I need Wi-Fi to use Hero?](https://support.herohealth.com/en/articles/8020006-do-i-need-wi-fi-to-use-hero.md)
- [How many medications can Hero dispense?💊](https://support.herohealth.com/en/articles/8020007-how-many-medications-can-hero-dispense.md)
- [How can I track adherence?](https://support.herohealth.com/en/articles/8020008-how-can-i-track-adherence.md)
- [Do you ship to Canada and internationally?](https://support.herohealth.com/en/articles/8020010-do-you-ship-to-canada-and-internationally.md)
- [I have a great story about my Hero. How can I share it?](https://support.herohealth.com/en/articles/8020011-i-have-a-great-story-about-my-hero-how-can-i-share-it.md)
- [How does the Hero Referral Program work and what should I know about using referral rewards?](https://support.herohealth.com/en/articles/9819581-how-does-the-hero-referral-program-work-and-what-should-i-know-about-using-referral-rewards.md)
- [How can I reach Hero Support?](https://support.herohealth.com/en/articles/10516601-how-can-i-reach-hero-support.md)

## Setting up the smart dispenser

- [How do I set up Hero for myself? \(Video Tutorial\)](https://support.herohealth.com/en/articles/8020012-how-do-i-set-up-hero-for-myself-video-tutorial.md)
- [How do I set up Hero for a loved one \(Video Tutorial\)?](https://support.herohealth.com/en/articles/8020013-how-do-i-set-up-hero-for-a-loved-one-video-tutorial.md)
- [How do I set up Hero at a nursing home \(Video Tutorial\)?](https://support.herohealth.com/en/articles/8020014-how-do-i-set-up-hero-at-a-nursing-home-video-tutorial.md)
- [How do I set up a replacement Hero?](https://support.herohealth.com/en/articles/8020015-how-do-i-set-up-a-replacement-hero.md)
- [How can I connect the smart dispenser to my Wi-Fi?](https://support.herohealth.com/en/articles/8020016-how-can-i-connect-the-smart-dispenser-to-my-wi-fi.md)
- [How to connect the Hero smart dispenser with the app \(Video Tutorial\)](https://support.herohealth.com/en/articles/8020018-how-to-connect-the-hero-smart-dispenser-with-the-app-video-tutorial.md)
- [How to load meds into the Hero smart dispenser \(Video Tutorial\)](https://support.herohealth.com/en/articles/8020020-how-to-load-meds-into-the-hero-smart-dispenser-video-tutorial.md)
- [Where can I download the Hero instruction manual?](https://support.herohealth.com/en/articles/8020021-where-can-i-download-the-hero-instruction-manual.md)
- [I can't set up the Hero! What should I do?](https://support.herohealth.com/en/articles/8020022-i-can-t-set-up-the-hero-what-should-i-do.md)
- [How do I set a maximum dose per day?](https://support.herohealth.com/en/articles/8020025-how-do-i-set-a-maximum-dose-per-day.md)
- [What if my loved one doesn't use a mobile phone?](https://support.herohealth.com/en/articles/8020026-what-if-my-loved-one-doesn-t-use-a-mobile-phone.md)
- [How do I set up a medication schedule?](https://support.herohealth.com/en/articles/10193667-how-do-i-set-up-a-medication-schedule.md)
- [My Hero setup is stuck or won't proceed — troubleshooting guide](https://support.herohealth.com/en/articles/16487300-my-hero-setup-is-stuck-or-won-t-proceed-troubleshooting-guide.md): Fix common Hero setup issues: app stuck on the medication loading video, 'pills added too soon' error, pairing code screen freezes, app loops back to sign-in, and more FRE recovery steps.

## How to dispense pills

- [How to dispense remotely with the Hero app? 🤳💊](https://support.herohealth.com/en/articles/8020031-how-to-dispense-remotely-with-the-hero-app.md)
- [How to dispense a Late Dose?](https://support.herohealth.com/en/articles/8020032-how-to-dispense-a-late-dose.md)
- [How to Dispense As-Needed/PRN/Outside schedule](https://support.herohealth.com/en/articles/8020033-how-to-dispense-as-needed-prn-outside-schedule.md)
- [How to dispense medication ahead of the schedule - Future dose?](https://support.herohealth.com/en/articles/8020034-how-to-dispense-medication-ahead-of-the-schedule-future-dose.md)
- [Can Hero dispense any type of pill?](https://support.herohealth.com/en/articles/8020036-can-hero-dispense-any-type-of-pill.md)
- [Can I load half or partial pills into the Hero smart dispenser?](https://support.herohealth.com/en/articles/8020037-can-i-load-half-or-partial-pills-into-the-hero-smart-dispenser.md)
- [Hero pill dispenser tip: inserting cartidges \(video\)](https://support.herohealth.com/en/articles/8020038-hero-pill-dispenser-tip-inserting-cartidges-video.md)
- [How does the Hero dispense medications?](https://support.herohealth.com/en/articles/8058271-how-does-the-hero-dispense-medications.md)

## Using the smart dispenser

- [Transport Hero/Take Hero with you](https://support.herohealth.com/en/articles/8020039-transport-hero-take-hero-with-you.md)
- [How do I access pills if I lose power?](https://support.herohealth.com/en/articles/8020041-how-do-i-access-pills-if-i-lose-power.md)
- [How to refill medication?](https://support.herohealth.com/en/articles/8020042-how-to-refill-medication.md)
- [How to Add, Remove, or Change Medications in Your Hero Smart Dispenser](https://support.herohealth.com/en/articles/8020045-how-to-add-remove-or-change-medications-in-your-hero-smart-dispenser.md)
- [How to add or change a passcode on the smart dispenser](https://support.herohealth.com/en/articles/8020043-how-to-add-or-change-a-passcode-on-the-smart-dispenser.md)
- [How to adjust Hero dispenser brightness](https://support.herohealth.com/en/articles/8020049-how-to-adjust-hero-dispenser-brightness.md)
- [Can I adjust the length of time I can dispense a scheduled dose?](https://support.herohealth.com/en/articles/8020044-can-i-adjust-the-length-of-time-i-can-dispense-a-scheduled-dose.md)
- [How to Change the Dispense Time for My Medication](https://support.herohealth.com/en/articles/8020046-how-to-change-the-dispense-time-for-my-medication.md)
- [How to change the time zone on your Hero dispenser](https://support.herohealth.com/en/articles/8020050-how-to-change-the-time-zone-on-your-hero-dispenser.md)
- [What if I lose a medication cartridge, the power adapter, the travel bar, or the pill access key?](https://support.herohealth.com/en/articles/8020051-what-if-i-lose-a-medication-cartridge-the-power-adapter-the-travel-bar-or-the-pill-access-key.md)
- [Does the cup need to be in place when the pills are dispensed? Can it be any cup? What if I lose the cup?](https://support.herohealth.com/en/articles/8020052-does-the-cup-need-to-be-in-place-when-the-pills-are-dispensed-can-it-be-any-cup-what-if-i-lose-the-cup.md)
- [Daylight Saving Time \(DST\) Time Change](https://support.herohealth.com/en/articles/9664050-daylight-saving-time-dst-time-change.md)
- [How can I manage pill counts on the Hero dispenser?](https://support.herohealth.com/en/articles/12900256-how-can-i-manage-pill-counts-on-the-hero-dispenser.md)

## Using the Hero app

- [How do I download the Hero mobile app?](https://support.herohealth.com/en/articles/8020056-how-do-i-download-the-hero-mobile-app.md)
- [Can I use Hero without the app?](https://support.herohealth.com/en/articles/8020057-can-i-use-hero-without-the-app.md)
- [How can I update my payment details?](https://support.herohealth.com/en/articles/8194780-how-can-i-update-my-payment-details.md)
- [How can I reactivate my account?](https://support.herohealth.com/en/articles/8194785-how-can-i-reactivate-my-account.md)
- [How are weekly and monthly adherence rates calculated?](https://support.herohealth.com/en/articles/8020058-how-are-weekly-and-monthly-adherence-rates-calculated.md)
- [Where can I see my adherence for a specific medication?](https://support.herohealth.com/en/articles/8020059-where-can-i-see-my-adherence-for-a-specific-medication.md)
- [What kind of personalized insights are available in "Insights"?](https://support.herohealth.com/en/articles/8020060-what-kind-of-personalized-insights-are-available-in-insights.md)
- [How can I update my loved one's phone number?](https://support.herohealth.com/en/articles/8020062-how-can-i-update-my-loved-one-s-phone-number.md)
- [How can I update my phone number?](https://support.herohealth.com/en/articles/8020063-how-can-i-update-my-phone-number.md)
- [How can I update my password?](https://support.herohealth.com/en/articles/8020064-how-can-i-update-my-password.md)
- [How can I update my loved one's email?](https://support.herohealth.com/en/articles/8020065-how-can-i-update-my-loved-one-s-email.md)
- [I don't know my email. How can I update my email?](https://support.herohealth.com/en/articles/8020066-i-don-t-know-my-email-how-can-i-update-my-email.md)
- [How can I update my loved one's name?](https://support.herohealth.com/en/articles/8020067-how-can-i-update-my-loved-one-s-name.md)
- [How can I update my name?](https://support.herohealth.com/en/articles/8020068-how-can-i-update-my-name.md)
- [Can you adjust dosages?](https://support.herohealth.com/en/articles/9714025-can-you-adjust-dosages.md)
- [How can I maintain adherence while on vacation?](https://support.herohealth.com/en/articles/10225994-how-can-i-maintain-adherence-while-on-vacation.md)
- [How can I help my loved one maintain adherence while on vacation?](https://support.herohealth.com/en/articles/10226004-how-can-i-help-my-loved-one-maintain-adherence-while-on-vacation.md)
- [How can I sign in/log in to the Hero app if I forgot email and password?](https://support.herohealth.com/en/articles/10490982-how-can-i-sign-in-log-in-to-the-hero-app-if-i-forgot-email-and-password.md)
- [How can I download, share, or print my medication list?](https://support.herohealth.com/en/articles/10516610-how-can-i-download-share-or-print-my-medication-list.md)
- [How do I change a pill to be stored inside the Hero dispenser?](https://support.herohealth.com/en/articles/10523164-how-do-i-change-a-pill-to-be-stored-inside-the-hero-dispenser.md)
- [How do I change the dose strength of a medication?](https://support.herohealth.com/en/articles/10523238-how-do-i-change-the-dose-strength-of-a-medication.md)
- [Hero App & Smart Dispenser — Roles, Permissions & Account Management FAQ](https://support.herohealth.com/en/articles/11407527-hero-app-smart-dispenser-roles-permissions-account-management-faq.md)
- [How can I manage medication while traveling / away from home?](https://support.herohealth.com/en/articles/12529582-how-can-i-manage-medication-while-traveling-away-from-home.md)
- [How do I identify and verify which medications correspond to each slot in the Hero dispenser?](https://support.herohealth.com/en/articles/12645829-how-do-i-identify-and-verify-which-medications-correspond-to-each-slot-in-the-hero-dispenser.md)
- [How to troubleshoot and resolve issues with medication schedule changes on the Hero device?](https://support.herohealth.com/en/articles/14285698-how-to-troubleshoot-and-resolve-issues-with-medication-schedule-changes-on-the-hero-device.md)
- [Notifications & Reminders](https://support.herohealth.com/en/articles/14655324-notifications-reminders.md)
- [Status Page](https://support.herohealth.com/en/articles/8411920-status-page.md): 6/10/2026 - Android Application restored 6/10/2026 - Partial Outage - Android Application users unable to use Hero App.  Smart Dispenser not impacted.

## Returns & Replacements

- [How do I pack and safely return my Hero smart dispenser \(Video Tutorial\)?](https://support.herohealth.com/en/articles/8020069-how-do-i-pack-and-safely-return-my-hero-smart-dispenser-video-tutorial.md)
- [Packaging instructions for Returning Hero](https://support.herohealth.com/en/articles/8020070-packaging-instructions-for-returning-hero.md)
- [Is there a warranty in case Hero stops working?](https://support.herohealth.com/en/articles/8020073-is-there-a-warranty-in-case-hero-stops-working.md)
- [What is the travel bar and why do I need it?](https://support.herohealth.com/en/articles/8020074-what-is-the-travel-bar-and-why-do-i-need-it.md)
- [Will my Hero work if I cancel my account?](https://support.herohealth.com/en/articles/8020077-will-my-hero-work-if-i-cancel-my-account.md)
- [Returning Your Hero Device: Shipping Label Guide](https://support.herohealth.com/en/articles/14655643-returning-your-hero-device-shipping-label-guide.md)

## For Providers

- [What are the benefits of RTM?](https://support.herohealth.com/en/articles/8019994-what-are-the-benefits-of-rtm.md)
- [What is the difference between Remote Therapeutic Monitoring \(RTM\) codes and Remote Physiological Monitoring \(RPM\) codes?](https://support.herohealth.com/en/articles/8019995-what-is-the-difference-between-remote-therapeutic-monitoring-rtm-codes-and-remote-physiological-monitoring-rpm-codes.md)
- [Who can submit claims using RTM codes?](https://support.herohealth.com/en/articles/8019996-who-can-submit-claims-using-rtm-codes.md)
- [Can you submit claims including both RTM codes and RPM codes?](https://support.herohealth.com/en/articles/8019997-can-you-submit-claims-including-both-rtm-codes-and-rpm-codes.md)
- [How many days of data are required for billing RTM?](https://support.herohealth.com/en/articles/8019998-how-many-days-of-data-are-required-for-billing-rtm.md)
- [What is the length of time required for RTM billing?](https://support.herohealth.com/en/articles/8019999-what-is-the-length-of-time-required-for-rtm-billing.md)
- [Can you bill RTM in conjunction with Chronic Care Management \(CCM\)?](https://support.herohealth.com/en/articles/8020000-can-you-bill-rtm-in-conjunction-with-chronic-care-management-ccm.md)