Every Hero has a Pill Access Key that you can use to manually open the device and access your pills. We recommend adding an Uninterruptible Power Supply for continuous use.Related ArticlesHow do I set up Hero for a loved one (Video Tutorial)?Issues dispensing pills?What if I lose a medication cartridge, the power adapter, the travel bar, or the pill access key?How does the Hero dispense medications?How do I set up phone reminders?