Every Hero has a Pill Access Key that you can use to manually open the device and access your pills. We recommend adding an Uninterruptible Power Supply for continuous use.Related ArticlesWhat does the Hero platform include?As a caregiver, can I prevent my loved one from accessing the Hero dispenser menus?Issues dispensing pills?What if I lose a medication cartridge, the power adapter, the travel bar, or the pill access key?How does the Hero dispense medications?