Every Hero has a Pill Access Key that you can use to manually open the device and access your pills. We recommend adding an Uninterruptible Power Supply for continuous use.Related ArticlesAs a caregiver, can I prevent my loved one from accessing the Hero dispenser menus?How to Dispense As-Needed or On-Demand Pills (Video Tutorial)Issues dispensing pills?What if I lose a medication cartridge, the power adapter, the travel bar, or the pill access key?How does the Hero dispense medications?