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Issues dispensing pills?
Issues dispensing pills?
Updated over a week ago

If you’re having trouble dispensing pills, we usually recommend that you ensure all cartridges are properly installed. Here’s a quick video guide to help you through the process:

Steps for Checking Cartridges:

  1. Get Your Pill Access Key

    • Ensure you have your pill access key ready.

  2. Open the Dispenser Door

    • Insert the pill access key into the small keyhole in the upper right corner next to the dispenser's door.

    • The door will open so you can check the cartridges.

  3. Check and Reinstall Cartridges

    • Remove the cartridge by grasping the bottom, pinching slightly with your thumb and forefinger, and pulling out.

    • Return the cartridge to its slot, making sure to push the bottom tab all the way in until you hear a click. This confirms the cartridge is securely and properly placed.

    • Repeat this process for all cartridges, including the empty ones.

    • Close the door.

Troubleshooting Manual Retrieval

  • If your Hero dispenser cannot automatically dispense a pill, the platform will prompt you to either retrieve it manually or skip it.

  • If you choose to retrieve it manually, the door will open automatically to the relevant cartridge slot.

  • Follow the platform’s instructions on how many pills to take.

  • After taking the pills, return the cartridge to the dispenser, making sure it’s fully inserted, and close the door.

Still Having Problems?

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