If you’re having trouble dispensing pills, we usually recommend that you ensure all cartridges are properly installed. Here’s a quick video guide to help you through the process:
Steps for Checking Cartridges:
Get Your Pill Access Key
Ensure you have your pill access key ready.
Open the Dispenser Door
Insert the pill access key into the small keyhole in the upper right corner next to the dispenser's door.
The door will open so you can check the cartridges.
Check and Reinstall Cartridges
Remove the cartridge by grasping the bottom, pinching slightly with your thumb and forefinger, and pulling out.
Return the cartridge to its slot, making sure to push the bottom tab all the way in until you hear a click. This confirms the cartridge is securely and properly placed.
Repeat this process for all cartridges, including the empty ones.
Close the door.
Troubleshooting Manual Retrieval
If your Hero dispenser cannot automatically dispense a pill, the platform will prompt you to either retrieve it manually or skip it.
If you choose to retrieve it manually, the door will open automatically to the relevant cartridge slot.
Follow the platform’s instructions on how many pills to take.
After taking the pills, return the cartridge to the dispenser, making sure it’s fully inserted, and close the door.
Still Having Problems?
Chat with us 24/7 💬. We want to resolve your problem as quickly as possible so that you can get the most out of your Hero experience.