Hero

To learn how to load your meds during the initial setup of your dispenser, please watch our video tutorial:

Step-by-Step Guide to Load Medications into Your Hero Smart Dispenser

- Once you have created your schedules in the app, your Hero smart dispenser will download your configuration.
- When ready, it will prompt you to start loading medication.

- Your Hero will open the door and display the name of the medication you need to load on the screen.
- Hero assigns a specific cartridge slot for each medication, so follow the exact instructions on the screen.

- Pinch the bottom of the cartridge slightly, then pull the cartridge out.
- Pour your pills into the cartridge, ensuring you do not exceed the MAX line written on the back.
- Return the cartridge into the slot by pushing in on the bottom until you hear a click. The click indicates the cartridge is securely locked in place.

- Repeat the process for all medications you’ve added to the app.
- Hero will notify you once you’ve finished loading all medications.

1. Prepare for Loading
 - Once you have created your schedules in the app, your Hero smart dispenser will download your configuration.
 - When ready, it will prompt you to start loading medication.
2. Follow the On-Screen Instructions
 - Your Hero will open the door and display the name of the medication you need to load on the screen.
 - Hero assigns a specific cartridge slot for each medication, so follow the exact instructions on the screen.
3. Load the Medication
 - Pinch the bottom of the cartridge slightly, then pull the cartridge out.
 - Pour your pills into the cartridge, ensuring you do not exceed the MAX line written on the back.
 - Return the cartridge into the slot by pushing in on the bottom until you hear a click. The click indicates the cartridge is securely locked in place.
4. Repeat for All Medications
 - Repeat the process for all medications you’ve added to the app.
 - Hero will notify you once you’ve finished loading all medications.