To learn how to load your meds during the initial setup of your dispenser, please watch our video tutorial:
Remember to also complete the app preparation steps, including programming your medications and schedules, before proceeding to load medications into the Hero dispenser.
Step-by-Step Guide to Load Medications into Your Hero Smart Dispenser
Prepare for Loading
Once you have created your schedules in the app, your Hero smart dispenser will download your configuration.
When ready, it will prompt you to start loading medication.- You must also tap the Done Adding Medications button in the app to prompt the device for medication loading.
Follow the On-Screen Instructions
Your Hero will open the door and display the name of the medication you need to load on the screen.
Hero assigns a specific cartridge slot for each medication, so follow the exact instructions on the screen.- Wait for the device to beep and automatically open the lid or cartridge slot for the specific medication.
Load the Medication
Pinch the bottom of the cartridge slightly, then pull the cartridge out.
Pour your pills into the cartridge, ensuring you do not exceed the MAX line written on the back.
Return the cartridge into the slot by pushing in on the bottom until you hear a click. The click indicates the cartridge is securely locked in place.- When refilling, ensure first-in/first-out (FIFO) dispensing by placing older pills at the top.
Repeat for All Medications
Repeat the process for all medications you’ve added to the app.
Hero will notify you once you’ve finished loading all medications.
Safety Key Usage and Troubleshooting
Use the white safety key provided with Hero only when necessary, such as to access locked parts of the device.
Avoid using the key during initial setup as this bypasses the guided process and may result in inaccurate recording of medication details.
If setup is interrupted, select Refill from the main menu on the Hero dispenser, choose the relevant medication, and update the pill count manually.
The cartridge door will open automatically; remove and refill the cartridge, following FIFO dispensing principles, and update the pill count in the device.