To learn how to load your meds during the initial setup of your dispenser, please watch our video tutorial:
Step-by-Step Guide to Load Medications into Your Hero Smart Dispenser
Prepare for Loading
Once you have created your schedules in the app, your Hero smart dispenser will download your configuration.
When ready, it will prompt you to start loading medication.
Follow the On-Screen Instructions
Your Hero will open the door and display the name of the medication you need to load on the screen.
Hero assigns a specific cartridge slot for each medication, so follow the exact instructions on the screen.
Load the Medication
Pinch the bottom of the cartridge slightly, then pull the cartridge out.
Pour your pills into the cartridge, ensuring you do not exceed the MAX line written on the back.
Return the cartridge into the slot by pushing in on the bottom until you hear a click. The click indicates the cartridge is securely locked in place.
Repeat for All Medications
Repeat the process for all medications you’ve added to the app.
Hero will notify you once you’ve finished loading all medications.