To learn how to get your smart dispenser connected to the app when setting up for the first time, please watch our video tutorial:
Step-by-Step Guide to Connect Your Hero Smart Dispenser
Download the Hero Health App
Download the Hero Health app to your smartphone (iPhone or Android).
Start Creating Your Hero Account
Tap "I am new to Hero" to start the process of creating your Hero account.
Confirm Your Hero Has Arrived
Once your Hero has arrived and you’ve plugged it in, and you can see a connection code on the screen, please select "Yes" in the app.
Enter the Connection Code
Enter the 8-digit pairing code displayed on your smart dispenser screen to connect your app.
Complete the Setup
Success! Press the "Success" button to start creating your Hero account.
In case you are setting up a replacement Hero smart dispenser, follow these steps:
Begin the Transfer Process
In the Hero App, navigate to the "More" tab and select "Set up another smart dispenser."
Select ''For an existing primary user''
Select "Begin Transfer" and enter the 8-digit pairing code displayed on your new Hero.
Transfer Medications
Follow the prompts on Hero smart dispenser screen to load the medication into the new one.
Finalize the Setup
Once the transfer is complete, insert the travel bar into the back of your original Hero. Ensure it's securely in place, then unplug it.
Use the original packaging to return your old Hero. Insert the travel bar to prevent transport damage.
If you've lost the original packaging or travel bar, let us know, and we'll send you a replacement (replacement packing may incur a fee).