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Setting up the smart dispenser
How do I set up Hero at a nursing home (Video Tutorial)?
How do I set up Hero at a nursing home (Video Tutorial)?
Updated over a week ago

Are you moving to a retirement home, nursing home, or other assisted living facility? Good news: taking a few minutes to set up Hero in your new home could save you hundreds of dollars normally spent on medication administration!

Here’s a quick video on how to pack your smart dispenser for the move:

In this video, learn how to re-activate your Hero smart dispenser once you've arrived at your new home.

Here’s how you can bring Hero along in a few simple steps:

Before moving your smart dispenser:

  • Check with your facility to make sure you can bring your Hero smart dispenser. Once they confirm that you can bring your Hero along, make sure to ask them the following questions:

    • Will I have Wi-Fi in my room? You’ll need your new Wi-Fi name and password to reconnect your smart dispenser to your new network.

    • Does your network have 2.4 gigahertz frequency? Hero doesn’t support Wi-Fi 5 gigahertz frequency.

    • Will I have enough space for my smart dispenser? Hero is about the size of a large coffee maker. You’ll need a flat surface with a power supply nearby, away from humidity and moisture (no bathrooms!).

Ready to transport your smart dispenser?

  • Go to your Device Settings and select Travel Mode.

  • To keep your meds safe during your move, you will be asked to remove your pills from the dispenser and store them in their original or other labeled packaging.

  • After removing your meds, insert your travel bar into the lock department on the back of your device.

  • Unplug your dispenser, and you’re good to go! Note: while your dispenser is unplugged, you will not receive Hero notifications or be able to make changes to your account.

I’m at my new facility. Now what?

  • Plug in your smart dispenser. Make sure your device is set up on a flat surface and away from humidity and moisture (no bathrooms!).

  • Remove the travel bar from your device’s lock compartment, as instructed on the screen, and select ‘Done.

  • Connect your smart dispenser to Wi-Fi. If you encounter any issues at this step, chat with us 24/7 💬 - we’re here to help!

  • Then, follow the instructions to refill the device with your medication.

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