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How to Reconnect Wi-Fi
Updated over a month ago

If your Hero smart dispenser is having trouble connecting to Wi-Fi, follow these steps:

1. Check Network Frequency

  • Ensure you are connecting to a 2.4GHz network, as Hero does not support 5GHz.

2. Check Proximity to Router

  • Place your dispenser within 75 feet of your router and avoid more than two walls between them.

3. Restart Your Hero Smart Dispenser

  1. Unplug the dispenser from the back.

  2. Leave it off for at least two minutes.

  3. Plug it back in and let it restart.

4. Restart Your Router

  1. Turn off your router for 10 seconds.

  2. Turn it back on and wait for it to restart fully.

5. Reset Wi-Fi on the Dispenser

  1. Access the main menu by pressing any button.

  2. Navigate to Device Settings > Wi-Fi Network > Reset Wi-Fi.

6. Alternative Reset Method (if you can’t access the main menu)

  1. Unplug the Hero dispenser.

  2. Press and hold both the Right and Left arrow keys.

  3. Keep holding until you see a blue LED light, then release.

7. Check for Blocked or Paused Devices

  • Ensure your Wi-Fi network is not blocking or pausing the Hero dispenser.

  • Check your Wi-Fi management app or router settings for any restrictions.

  • If unsure, contact your Internet Service Provider (ISP) for assistance.

If you continue to experience issues, please reach out to Hero Support at 855-855-9962 for further assistance.

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