Hero

If you're having trouble connecting your Hero smart dispenser to Wi-Fi, follow these steps:

- Ensure you are connecting to a 2.4GHz network, as Hero devices typically work best with this frequency.

- Ensure your smart dispenser is within 75 feet of your router.

- Unplug the dispenser from the back.
- Leave it off for at least two minutes.
- Plug it back in and let it restart.

- Turn off your router for 10 seconds.
- Turn it back on and wait for it to restart fully.

- Access the dispenser's main menu by pressing any button.
- Navigate to Device Settings &gt; Wi-Fi Network &gt; Reset Wi-Fi.

- If you cannot access the Main Menu:
  - While the Hero is unplugged, press and hold the Right and Left arrow keys.
  - Hold the buttons until you see a blue LED light.

1. Check Network Frequency
 - Ensure you are connecting to a 2.4GHz network, as Hero devices typically work best with this frequency.
2. Check Proximity to Router
 - Ensure your smart dispenser is within 75 feet of your router.
3. Reset Your Hero Smart Dispenser
 - Unplug the dispenser from the back.
 - Leave it off for at least two minutes.
 - Plug it back in and let it restart.
4. Reset Your Router
 - Turn off your router for 10 seconds.
 - Turn it back on and wait for it to restart fully.
5. Reset WiFi on the Dispenser
 - Access the dispenser's main menu by pressing any button.
 - Navigate to Device Settings &gt; Wi-Fi Network &gt; Reset Wi-Fi.
6. Alternative Reset Method
 - If you cannot access the Main Menu:
 - While the Hero is unplugged, press and hold the Right and Left arrow keys.
 - Hold the buttons until you see a blue LED light.

These steps should help reconnect your Hero smart dispenser to WiFi. If you continue to experience issues, feel free to reach out to support for further assistance.