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Setting up the smart dispenser
How do I set up Hero for myself? (Video Tutorial)
How do I set up Hero for myself? (Video Tutorial)
Updated over a week ago

Setting up Hero for yourself is easy. To learn how to set up Hero, watch our video tutorial:

You can also check out our setup guide here, or see the below instructions. Setting up Hero consists of three main steps, which should take about 30 minutes in total to complete.

Step-by-step instructions

Step 1: Connect the Hero smart dispenser

Once you plug in the Hero smart dispenser, you will be greeted with a welcome screen. Press the center button to begin setup and follow the instructions on the Hero smart dispenser screen.

The Hero dispenser will check for any software updates, and if there are any, it may take up to 10 minutes to complete. At the end of this process, the Hero smart dispenser will instruct you to continue setup on the Hero app. The dispenser screen will display a unique connection code.

Step 2: Create a Hero account

  • Download the Hero Health app to your smartphone (iPhone or Android).

  • Tap Set up your Hero device to begin.

  • Enter the 8 digit connection code displayed on your Hero dispenser screen to connect your app. Then tap Next.

  • When asked who will be using Hero, select Myself.

  • Fill out the account details to create your account, then tap Next to continue. Please note that you may be asked to verify your email address to continue. In this case, an email will be sent to the email address you provided with the subject line of “Verify your email address”. Tap the confirm email button to continue setup.

  • You will see a screen labeled Success! Tap the Next button to continue.

Step 3: Set up the medication list and schedule, and load medications into the Hero smart dispenser.

Hero will ask you to add ALL of medications into your account before asking you to physically load up to 10 into the dispenser.

  • Search for a medication and tap the medication name that matches yours to continue.

  • Set up the schedule by tapping the Add Time link to start building your schedule. Then choose between an Every Day or Select Days schedule for your medication. Select a time you would like to take the medication. Tap Save Schedule to continue.

  • Review the schedule. If you want to add an additional schedule, tap the + Add Schedule link and repeat the schedule selection process. When your schedule is finalized, tap Next to continue.

  • Confirm the medication details. The summary also offers Setup optional settings, such as Maximum pills per day, Expiration Date, and Dispense Passcode.

  • Choose Add at the top right to add additional medications, and repeat the process above for all your remaining medications. When done adding all of your medications, tap the Done Adding Medications button to continue setting up your Hero. Tap Next to start loading medications into the Hero dispenser.

The Hero smart dispenser will display a message on the screen when it’s ready to have you load the first medication. Follow the instructions on the screen to start loading.

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