Skip to main content
All CollectionsSetting up the smart dispenser
How do I set up Hero for a loved one (Video Tutorial)?
How do I set up Hero for a loved one (Video Tutorial)?
Updated over a week ago

To set up Hero for a loved one, watch our video tutorial:

You can also check out our setup guide here, or follow the instructions below. Setting up Hero consists of three main steps, and should take about 30 minutes in total to complete.

Step-by-step instructions

Step 1: Connect the Hero smart dispenser

Once you plug in the Hero smart dispenser, you will be greeted with a welcome screen. Press the Center button to begin setup and follow the instructions on the Hero dispenser screen.

The Hero dispenser will check for any software updates, and if there any, it may take up to 10 minutes to complete. At the end of this process, the Hero dispenser will instruct you to continue setup on the Hero app, and display a unique connection code.

Step 2: Creating a Hero account

  • Download the Hero Health app to your smartphone (iPhone or Android).

  • Tap Set up your Hero device to begin.

  • Enter the 8 digit connection code displayed on your Hero dispenser screen to connect your app. Then tap Next.

  • When asked who will be using Hero, select A loved one.

  • Ask your loved one to select the checkbox allowing you to manage their information and medication on Hero, and then select Next. If your loved one is not nearby or is otherwise unable to do this, select Loved one not reachable, read the disclaimer, and acknowledge the disclaimer by selecting Ok.

  • Fill out all the details of the primary user of Hero, then tap Next to continue.

  • Fill out the account details section to create your account, then tap Next to continue. Please note that you may be asked to verify your email address to continue. In this case, an email will be sent to the email address you provided with a subject line of “Verify your email address”. Tap the confirm email button to continue setup.

  • You will see a screen labeled Success! tap the Next button to continue

Step 3: Set up the medication list and schedule, and load medications into the Hero smart dispenser.

Hero will ask you to add ALL medications into your account before asking you to physically load up to 10 into the dispenser.

  • Search for a medication and tap the medication name that matches yours to continue.

  • Set up the schedule by tapping the Add Time link to start building your schedule. Then choose between an Every Day or Select Days schedule. Select a time you would like to take the medication. Tap Save Schedule to continue.

  • Review the schedule. If you want to add an additional schedule, tap the + Add Schedule link and repeat the schedule selection process. When your schedule is finalized, tap Next to continue.

  • Confirm the medication details. The summary also allows the set up of optional settings, such as Maximum pills per day, Expiration Date, Dispense Passcode.

  • Choose Add at the top right to add additional medications, and repeat the process above for all your remaining medications. When done adding all of your medications, tap the Done Adding Medications button to continue setting up your Hero. Tap Next to start loading medication into the Hero dispenser .

The Hero smart dispenser will display a message on its screen when it’s ready to have you load the first medication. Follow the instructions on the screen to start loading.

Did this answer your question?