At Hero, we understand the importance of staying on top of your medication schedule. That's why we've designed our device to provide you with multiple reminders to ensure your medication adherence.
Hero is capable of storing up to 10 different medications, each for as long as a 90-day supply, providing flexibility and efficiency for your medication management needs. Each cartridge corresponds to a specific medication, allowing accurate dispensing such that mixing or inaccurate quantities are avoided. The pills must also meet the specified size criteria of 3.7mm or above for compatibility.
Hero also simplifies the process of managing medications that are not stored in the dispenser. Using the Hero app, you can track an additional 10 medications, ensuring comprehensive management of your entire medication routine. These external medications can include liquids, gummies, half-pills, or injectables, expanding the breadth of medication management for users.
How will I know it’s time for my meds?
Dispenser Alerts: When it's time for your meds, the Hero smart dispenser will alert you with a message on the screen, an audible tone, and flashing light.
Mobile Notifications: Depending on your notification preferences, you may also receive a push notification from the Hero app on your mobile phone.
Caregiver Notifications: Our device can notify caregivers if you're late, miss a dose, or if your medication supply is running low, giving you and your loved ones peace of mind.
30-Minute Early Dispensing Alerts: Roughly 30 minutes before a scheduled dose, the Hero device screen displays an alert allowing early dispensing. At the scheduled time, the device emits beeping sounds and activates its ring light, signaling that dispensing is ready. Instructions are displayed on-screen to guide the user through the process.
Medication is not automatically dispensed at the scheduled time; active confirmation (click central button on the dispenser or swipe right in the Hero app) is required to ensure safety and prevent unintentional dispensing.
The Hero app is an integral part of managing medications, enabling users to set schedules, monitor intake, and track external medications seamlessly. Notifications ensure you don't miss doses of tracked medications such as those not compatible with the dispenser.
Why Does the Hero Smart Dispenser Require User Confirmation Before Dispensing Medication?
The Hero Smart Dispenser is designed with safety and regulatory compliance in mind, ensuring that medication is dispensed only when actively confirmed by the user or caregiver. This feature prevents unintentional dispensing, complies with safety regulations, and avoids dose pile-up, which could lead to confusion or overdose.
1. Start Dispensing
Press the center button on the Hero smart dispenser to start dispensing your dose. If a dispense passcode has been set for any medications in that dose, you’ll be asked to enter it first.
Alternatively, slide right in the Hero app to dispense (available to admins only).
This action serves as an active confirmation step within the allowed dose window, ensuring safety and compliance.
2. Dispense Process
Hero will pick up each pill and drop it into the cup. The device screen will indicate which medication is being dispensed.
3. Verify and Take Your Meds
Once all pills for that dose have been dispensed, Hero will instruct you to remove the cup. Verify the dose and take the pills.
4. Return the Cup
After taking your medication, return the cup to Hero so it’s ready for the next dose.
5. Troubleshooting Tips
If cartridges are misaligned or medications dispensed incorrectly, verify cartridge positions inside the Hero app and adjust them accordingly using the Pill Access Key. Additionally, perform a test dispense to confirm accuracy.
The main menu can be locked with a passcode to restrict access to settings and unscheduled dispensing, but this does not interfere with scheduled dose confirmations.
Hero employs a vacuum tube dispensing mechanism. When prompted by pressing the center button, the vacuum tube collects the medication from the assigned cartridge and releases it into the dispensing cup. For users with multiple medications, the turntable mechanism rotates to each cartridge as per the schedule to enable dispensing of full dose. Each cartridge is numbered, matching corresponding cartridge and medication entries in the app. The turntable design ensures precise alignment for multi-medication dispensing.
Dispensing is initiated only after active confirmation by the user, either by pressing the center button or through the app, ensuring intentional and safe medication release.