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Can I prevent my loved ones from accessing the Hero dispenser menu?

Updated over a week ago

Menu access passcode blocks access to entire dispenser menu. It is commonly used to prevent others from accessing menu settings or dispensing unscheduled meds (as-needed or future dose) - like a “digital lock” to the device. Only scheduled dose dispense will be available on the dispenser without any passcode entry.

Important Note: The Hero Smart Dispenser is not intended to be a pill lockbox and does not prevent users from physically accessing medications stored in the device by design.

Setting Up a Digital Lock

  1. Open the Hero App

    • Go to the "More" tab.

    • Select "Settings & Notifications."

    • Navigate to "Enable Passcodes."

    • Select "Create menu access passcode."

  2. Enable Access to Device Menus

    • Under "Create menu access passcode," create a 4-digit passcode

    • The changes will be confirmed automatically on Hero

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