To refill a medication, go to your smart dispenser, and press the center button on your Hero smart dispenser to access the main menu:
Select "Refill" from the main menu.
Choose the medication you want to refill.
to update the pill count, under 'Add any pill refill details', select 'Pill count' and input the pill count as per instruction on the screen.
to update expiration date, under 'Add any pill refill details', select 'Expiration date' to set.
The cartridge door for the selected medication will open automatically. Remove the cartridge containing the medication.
To ensure old pills are dispensed first, pour them out before adding new ones.
Place your new pills into the now empty cartridge.
Pour the old pills on top of the new pills in the cartridge.
Reinsert the cartridge back into the Hero smart dispenser. Ensure it is properly loaded by listening for a click sound when inserting. Close the smart dispenser door.
Video tutorial: