What if I lose a medication cartridge, the power adapter, travel bar, or pill access key? We are happy to replace your lost accessories! Chat with us at herohealth.com, email us at firstname.lastname@example.org, or call 1-855-855-9962 - we’re here to help 24/7. Related articles How do I access pills if I lose power? How does Hero Refill & Delivery work? Can I load half or partial pills into the Hero smart dispenser? Do I need Wi-Fi to use Hero? Can Hero dispense any type of pill?