What if I lose the Pill Access Key? Jelena Picuric April 23, 2021 16:10 Updated You can purchase additional or replacement accessories for Hero at herohealth.com/accessories. Related articles How to access pills if I lose power? When to use the Pill Access Key? If I unplug Hero will I have to reload all the medication information? Does Hero lock? Don't you have to keep your meds in your pill bottles by law? Comments 0 comments Article is closed for comments.