Going on Vacation?

If you planning a vacation and need to manage your medication while you're away, simply select "More" in the app and then select "Going on Vacation". You can set your vacation dates and dispense the medications you'll need ahead of time, which you can then store in their original pharmacy-provided packaging for travel. Keep in mind that laws regarding the possession and transportation of unlabeled prescription medication may vary, so it's always a good idea to double-check.

Once you've entered your vacation details, the Hero app will still send you reminders when it's time for a dose while you're away. 

To get started, select "Start" and follow the prompts to set your vacation dates and retrieve any necessary medication. If you need to retrieve medication later, you can do so by navigating to Dispense > Vacation mode on Hero. 

To retrieve your medication, simply follow the instructions on the smart dispenser. Hero dispenser will list your first medication and prompt you to remove a specific number of pills. After removing the pills, reinsert the cartridge and make sure it's securely and properly placed by pushing the bottom tab all the way in until you hear a click sound. Then, close the door and repeat the process for any additional medications you need to take.

While Hero is in Vacation Mode, you can export your schedule to a PDF through the Vacation Mode menu in the app. And if you need any assistance, don't hesitate to reach out to us through our chat feature: Chat with us 24/7 💬. We're always here to help!

And that's it! You can now enjoy your vacation with peace of mind knowing that Hero has you covered.