When planning to be away from your Hero device for more than a week, it’s important to prepare in advance to ensure you stay on track with your medication routine. Here’s how:
Retrieve your meds and activate vacation mode:
Before leaving, go to More > Traveling/Away from Home in the Hero app to activate vacation mode.
On your Hero smart dispenser, go to Dispense > Vacation Mode to pre-dispense the medications you’ll need for your trip.
Receive Notifications:
While your Hero device is in Vacation Mode, you’ll receive app notifications at your scheduled dose times reminding you to take your medications.
Confirm Your Doses:
You can confirm that you’ve taken your doses directly in the Hero app, ensuring that your adherence rate stays on track.
Why It Matters:
Hero members average over 90% adherence, and activating Vacation Mode helps you maintain this high standard—even when you’re away from home.
Pro Tip:
Double-check that your Hero app is up to date and that notifications are enabled before heading out.