Using the Hero app
27 articles
- How do I download the Hero mobile app?
- Can I use Hero without the app?
- How can I update my payment details?
- How can I reactivate my account?
- How are weekly and monthly adherence rates calculated?
- Where can I see my adherence for a specific medication?
- What kind of personalized insights are available in "Insights"?
- How can I update my loved one's phone number?
- How can I update my phone number?
- How can I update my password?
- How can I update my loved one's email?
- I don't know my email. How can I update my email?
- How can I update my loved one's name?
- How can I update my name?
- Can you adjust dosages?
- How can I maintain adherence while on vacation?
- How can I help my loved one maintain adherence while on vacation?
- How can I sign in/log in to the Hero app if I forgot email and password?
- How can I download, share, or print my medication list?
- How do I change a pill to be stored inside the Hero dispenser?
- How do I change the dose strength of a medication?
- Hero App & Smart Dispenser — Roles, Permissions & Account Management FAQ
- How can I manage medication while traveling / away from home?
- How do I identify and verify which medications correspond to each slot in the Hero dispenser?
- How to troubleshoot and resolve issues with medication schedule changes on the Hero device?
- Notifications & Reminders
- Status Page