If you're unable to log in or sign in to the Hero app—whether you've forgotten your email, password, or something else isn't working—don’t worry! Here’s how you can quickly regain access:
🔐 Use One-Time Code (Fastest & Easiest)
We recommend using the one-time code to sign in. It’s quick, secure, and avoids password hassles.
Steps to Sign In with One-Time Code:
Open the Hero App
Tap “I'm an existing user.”Enter Your Email Address
(Need help finding it? See below.)Tap "One-Time Code"
We'll email you a 6-digit login code (look for a message titled “Login code”).Enter the Code in the App
The code expires in 90 seconds, so use it right away.
💡 Don’t Know Your Account Email?
No problem. You can find it on your Hero Smart Dispenser:
Open the Main Menu
Tap Device Settings
Tap About
Tap Device Info
Your email will be listed there.
🔑 Prefer Using a Password Instead?
If you'd rather log in with a password:
Tap “Forgot Password?” on the login screen.
Enter your email.
Tap “Request password reset link.”
Follow the instructions in the email to reset your password.
✅ Still Having Trouble?
Make sure your app is updated and that you're using the correct email. The one-time code is the simplest way to get back in quickly. If you continue experiencing issues, reach out to Hero Support at 855-855-9962 for assistance.