If you're unable to log in or sign in to the Hero app—whether you've forgotten your email, password, or something else isn't working—don’t worry! Here’s how you can quickly regain access:
🔐 Use One-Time Code (Fastest & Easiest)
We recommend using the one-time code to sign in. It’s quick, secure, and avoids password hassles.
Steps to Sign In with One-Time Code:
Open the Hero App Tap “I'm an existing user.”
Enter Your Email Address (Need help finding it? See below.)
Tap "One-Time Code" We'll email you a 6-digit login code (look for a message titled “Login code”).
Enter the Code in the App The code expires in 90 seconds, so use it right away.
Use the most recently received code and delete older code emails to avoid using an expired or incorrect one.
💡 Don’t Know Your Account Email?
No problem. You can find it on your Hero Smart Dispenser:
Open the Main Menu
Tap Device Settings
Tap About
Tap Device Info Your email will be listed there. If you cannot access the email linked to your account, unfortunately re-associating your login to a different email isn’t supported. Contact Hero support if you're having issues.
🔑 Prefer Using a Password Instead?
If you'd rather log in with a password:
Tap “Forgot Password?” on the login screen.
Enter your email.
Tap “Request password reset link.”
Follow the instructions in the email to reset your password.
Note: Ensure that your new password is at least 10 characters long. Using shorter passwords will result in an 'Invalid Data' error.
✅ Still Having Trouble?
Make sure your app is updated and that you're using the correct email. The one-time code is the simplest way to get back in quickly. If you continue experiencing issues, reach out to Hero Support at 855-855-9962 for assistance.
Verify that you are checking the email inbox for the registered email address connected to your Hero account.
Check your spam or junk folders, as automated emails may sometimes be filtered there.
Confirm that you’re using the correct and updated email address.- Review the format of your email address to ensure there are no typos or formatting issues, such as misplaced dots or incorrect domains.
Important: The reset code is only valid for 90 seconds after it is sent. Ensure you retrieve and use the code promptly.