What roles exist in the Hero app, and what can each role do?
Administrator (Caregiver Admin or Primary User Admin)
The person who sets up the Hero Smart Dispenser in the Hero app becomes the account administrator.
There can only be one admin per device.
Admins can:
Add teammates
Add, edit, or delete medications and schedules
Remotely dispense scheduled and as-needed doses
Adjust device and app settings
Schedule vacation/pre-dispense doses
Set up additional dispensers to monitor
Primary User Read-Only
For users whose medication is managed by someone else (the caregiver admin). They:
Cannot make edits
Can receive medication reminders
Can track adherence
Can use all non-editing app features
Teammate Read-Only
For additional supporters who want to monitor a loved one. They:
Can view schedules, history, and adherence
Can receive reminders
Cannot make any edits
How do I check what role I have?
In the Hero mobile app:
More → My Account / Account Management
How do I change the administrator on my Hero account?
If you are the current admin:
Open the Hero app and go to More.
Tap Account Management (or My Account).
Select Email & Password.
Enter the new admin’s email under New Email Address.
The new admin receives a verification email—they must verify it.
After verification, the new admin needs to log in and update their profile.
If you cannot log in as the admin, call Hero Support: 855-855-9962.
Not sure who the current admin is?
On the dispenser:
Menu → Device Settings → About → Device Info → Admin Email
How do I invite my loved one, who is the primary user to download the Hero app?
As a caregiver admin:
Go to More → Account Management.
Tap on Your Loved One’s Email, input their email and send the invitation.
They must verify their email (open the Hero verification email and click the link).
After installing the app, they can enable notifications in:
More → Settings & Notifications → App Notifications
Can one caregiver monitor multiple Hero smart dispensers?
Yes. A caregiver administrator can manage multiple primary users under the same email.
How do I add another Hero smart dispenser? (Caregiver Admins)
Log in with your caregiver admin account.
Go to More → Set up another smart dispenser.
Choose For a new primary user.
Enter the new dispenser’s pairing code and follow the steps.
How do I switch between users?
On the Today tab, tap the name in the top-left corner and select the user.
I’m a Primary User Admin—can I add more dispensers?
Primary User Admins can set up only one dispenser.
To manage additional dispensers, set them up as a Caregiver Admin instead.
How do I add a teammate?
Go to More → Account Management / Manage Teammates.
Tap Invite Teammate.
Choose From Contacts or Add Manually.
Enter their name and email if adding manually.
Tap Send Invite.
You’ll receive a notification once they accept.
Pending invites appear as “Invited” until accepted.
How do I remove a teammate?
Go to More > Account Management (or My Account) > Manage Teammates. From there, select the teammate you want to remove.
Once you've selected the teammate, tap Remove Teammate.
How do I resend a teammate invite?
To resend a teammate invite, follow these steps:
Open the Hero app on your smartphone and go to More > Account Management (or My Account) > Manage Teammates.
From there, select the teammate you want to reinvite.
Once you've selected the teammate, tap Resend Invite.
Important Notes
Only one admin per device.
Only the administrator can:
Add/edit medications
Invite users
Change settings
Remote-dispense doses from the app
Set up additional dispensers (caregiver admins only)
Roles can only be changed unless you are the admin, in which case you can use the app to assign a different admin. Alternatively, contacting Hero Support at 855-855-9962.