To add a new medication to Hero or remove an old one, check out our video tutorial, or follow the instructions below.
To Add a New Medication
In the Hero App:
Open the Hero app and go to the ‘Meds’ tab.
Select ‘List’, then tap the ‘+’ button in the top right corner.
Enter the name of your medication and follow the on-screen instructions.
When prompted, tap ‘Let’s do it’ to begin loading the medication.
On the Hero Device:
Smart dispenser will display medication name and ask you to press the center button to open the smart dispenser door, and
Pull the cartridge out by pinching the bottom.
Pour in your pills, staying below the MAX line.
Push the cartridge back in until you hear a click, then close the door.
Confirm all done on the smart dispenser.
To Remove a Medication You No Longer Take
In the Hero App:
Open the Hero app and go to the ‘Meds’ tab.
Select the medication you want to remove.
Scroll to the bottom and tap Remove Medication.
On the Hero Device:
Select Confirm → Okay to remove it.
The cartridge door will open showing the medication name.
Remove the cartridge and empty any remaining pills.
Clean the cartridge with a light alcohol swab (do not put it in the dishwasher).
Reinsert the empty cartridge until it clicks, then close the door.
Tap Okay on the dispenser and Close in the app to finish.
Tip: If you remove the medication from the app first, the button will remain grayed out until you remove it from the device.
To Change a Medication’s Storage (Inside ↔ Outside the Smart Dispenser)
To switch a medication from inside to outside, or vice versa, you must remove it completely and add it again in the Hero app.
From Inside → Outside
Remove the medication from the app and device.
Tap ‘+’ in the Hero app to add it again.
Enter the name of your medication and follow the on-screen instructions. When prompted, choose Store Outside Dispenser.
Complete the setup following the app instructions — Hero will now track doses.
From Outside → Inside
Remove the medication from the app.
Tap ‘+’ in the Hero app to add it again.
Enter the name of your medication and follow the on-screen instructions. When prompted, choose Store Inside Dispenser.
When the dispenser door opens, load the medication:
Pull the cartridge out by pinching the bottom.
Pour in your pills below the MAX line.
Push the cartridge back in until you hear a click, then close the door.
Confirm in the app and on your device to finish setup.