There are two types of passcodes available on the Hero smart dispenser:
Menu access passcode
Menu access passcode blocks access to entire dispenser menu. It is commonly used to prevent others from accessing menu settings or dispensing unscheduled meds (as-needed or future dose) - like a “digital lock” to the device. Only scheduled dose dispense will be available on the dispenser without any passcode entry.
To set up Menu access passcode
Open the Hero App
Navigate to the "More" tab.
Select "Settings & Notifications."
Tap "Enable Passcodes."
Choose "Create menu access passcode."
Set Your Passcode
Enter a 4-digit passcode to enable the feature.
The app will confirm the new setting, and the Hero dispenser will update automatically. It is essential to understand that unauthorized physical access to the device may still be possible, so it should be placed in a safe, supervised location.
Dispense passcode
Dispense passcode blocks dispense of selected meds. It is commonly used to prevent children from dispensing meds when Hero alerts for a scheduled dose.
To enable a 4-digit medication dispense passcode on your Hero dispenser:
Open the Hero app and navigate to More > Settings & Notifications > Enable passcodes > Create dispense passcode.
Use the arrows to set a four-digit passcode (any combination of numbers 1,2,3, and 4).
Select the medications you want to require a passcode for. Tap Next.
Note: Remember, enabling the passcode is optional. You can manage passcodes for specific medications at any time by navigating to Meds > Select Medication > Dispense Passcode.
FAQs
How can I prevent my loved one from dispensing doses earlier than scheduled?
By default, Hero allows scheduled doses to be dispensed up to 30 minutes before the scheduled time. You can disable this option through the Hero mobile app:
More > Settings & Notifications > Dispense Settings > Dispense Window > Uncheck the 30 min checkbox
If you would like to prevent your loved one from dispensing future doses, we recommend enabling a Main menu access passcode for added control. More > Settings & Notifications > Enable passcodes