If you're having trouble signing in, follow these steps:
Ensure your app is up to date
Download the latest version from the on Apple App Store or Google Play Store.
Log in to your account
Open the Hero app and tap “I'm an existing user”.
Enter your email and password to sign in.
Reset your password if needed
Tap “Forgot Password?” on the login screen.
Enter your email address and tap “Request password reset link”.
Follow the instructions in the email to reset your password and regain access.
If you continue experiencing issues, reach out to Hero Support at 855-855-9962 for assistance.