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How can I sign in to the Hero app if I am unable to do so?
How can I sign in to the Hero app if I am unable to do so?
Updated over 2 weeks ago

If you're having trouble signing in, follow these steps:

  1. Ensure your app is up to date

  2. Log in to your account

    • Open the Hero app and tap “I'm an existing user”.

    • Enter your email and password to sign in.

  3. Reset your password if needed

    • Tap “Forgot Password?” on the login screen.

    • Enter your email address and tap “Request password reset link”.

    • Follow the instructions in the email to reset your password and regain access.

If you continue experiencing issues, reach out to Hero Support at 855-855-9962 for assistance.

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