How will I know it's time to take my medications?
Hero uses multiple channels to make sure you never miss a dose:
On the device: exactly 30 minutes before a scheduled dose, the Hero dispenser screen displays an early dispensing alert. At the scheduled time, it follows up with an audible beep and a flashing ring light to signal your dose is ready.
In the app: You'll receive push notifications on your phone based on your preferences.
For caregivers: Hero automatically notifies caregivers if a dose is running late, missed, or if a medication supply is running low.
Note: All notifications are delivered in the member's local timezone.
What types of notifications does Hero send?
Missed doses are sent 15 minutes after a scheduled dose if not taken, or immediately if skipped. Applies only to medications stored inside Hero.
Manual dispenses. Triggered when an ad-hoc, future, or missed/skipped dose is dispensed manually.
Pills running low or empty: Also appears as an alert on the device screen.
Device offline or disconnected: Sent if Hero loses power or its Wi-Fi connection.
Door opened: Sent when the Hero door is opened manually using the Pill Access Key.
Transport Mode: Sent when the travel bar is inserted or removed.
How do I set up phone call or SMS reminders?
Beyond app push notifications, you can choose how Hero contacts you if you're more than 15 minutes late for a dose. This setting is available to account admins (primary user or caregiver role).
To configure your reminder preference:
Open the Hero app and go to More > Settings & Notifications > App Notifications
Under "How would you like to receive a reminder if you are more than 15 minutes late for a dose?", choose one of the following: App — push notification only, Phone Call, SMS, or None
If selecting Phone Call or SMS, verify your phone number by entering the code sent via text or call
Why am I not receiving notifications?
Check your phone settings
iPhone: Settings > Notifications > Hero — make sure Allow Notifications is on
Android: Settings > Notifications > App Settings > Hero — confirm notifications are enabled
Check your Wi-Fi connection
Hero must be connected to Wi-Fi for notifications to be delivered on time.
Check your in-app settings
Go to More > Settings > Notifications to confirm your preferences are saved and your phone number is verified.
For caregivers
Make sure you've been added as a teammate in the Hero app. For SMS, each caregiver's phone number must be individually verified.