Hero subscribers are protected by a 90-day money-back guarantee. If at any point during the 90 days you decide Hero isn't the right fit for you, you can return it for a full refund. You’ll just need to return the smart dispenser with the original packaging, in good condition.

If you decide to return your Hero smart dispenser after your 90-day risk-free trial has ended, you’ll either need to pay the remaining balance of your commitment (for monthly plans) or won't be eligible for a refund (for prepaid plans), depending on your subscription.

To ensure that you don't incur any additional fees, please make sure you insert the Travel Bar and properly pack and return your dispenser within 30 days. We'll send you a prepaid return label and packaging instructions so that returning the smart dispenser is as smooth as possible for you.

Think of the Hero smart dispenser as a device you’re leasing rather than owning. If you need to return it or replace it, make sure to send it back to us.

For details, see https://herohealth.com/returns.