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Why does Hero have a subscription fee?
Why does Hero have a subscription fee?
Updated over 4 months ago

Hero subscription plans provide you with the tools and support you need to make sure the right medications are dispensed at the right time. Hero isn't just a smart dispenser – it is a medication management service that tracks adherence, provides reminders, and alerts when a dose is missed or if a medication is ready for a refill! This complex piece of machinery needs regular updates to uphold the standards needed to comply with FDA and applicable privacy regulations. Stay on top of your medication management by subscribing to a Hero plan today. Tap here for out-of-pocket subscription options.

Out-of-pocket subscription also includes:

  • 90-day money-back guarantee - If at any point during the 90 days you decide Hero isn't the right fit for you, you can return it for a full refund in accordance with the Terms of Use.

  • 24/7 live support - our support team will take the time needed to ensure your Hero experience is optimized for you. This includes help setting up the smart pill dispenser and answering any questions you may have about Hero’s medication management features.

  • Limited warranty - for the duration of your subscription term, if unable to resolve the mechanical or technical performance issue with your smart dispenser, our support team will replace your smart dispenser.

In addition to out-of-pocket subscription, eligible Medicare members can get Hero for as little as $0 by enrolling in a remote care program through one of Hero’s partner providers. Copays, coinsurance, and deductibles may still apply depending on your specific insurance plan. Once enrolled, you must check-in, at least once a month, with your care provider to review your regimen. Check your eligibility here.

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