We usually recommend that you make sure all cartridges are properly installed:
1. Unplug your Hero
2. Open it with the Pill Access key
3. Make sure all cartridges are properly inserted. You should hear a click once a cartridge is properly installed. You can watch a short instructional video here.
Still having problems?
Chat with us at herohealth.com, email firstname.lastname@example.org, or call us at 855-855-9962. We want to resolve your problem as quickly as possible, so you can get the most out of your Hero membership. If we determine that it’s a mechanical or technical performance issue with the dispenser, then that would warrant a replacement.