How will I know it’s time for my meds?
When it’s time for your next dose, the Hero smart dispenser will alert you with a message on-screen, it’s audible tone, and flashing light. Based on your notification preferences, you may also receive a push notification from the Hero app when it’s time for your meds.
How does the Hero dispense my meds at the right time?
- Press the center button to start dispensing your dose. If you added a dispense passcode for any of the medications in that dose, you will be asked to enter it first.
- During the dispense, the Hero will pick up each pill and drop it into the cup. During this process, the device screen will indicate which medication is being dispensed.
- Once it has dispensed all of the pills in that dose, the Hero will instruct you to remove the cup. Verify the dose and take the pills that have dispensed.
- After you have taken your medication, return the cup into the Hero so it’s ready for the next dose.
What if my meds cannot be dispensed?
In rare cases when the Hero smart dispenser cannot automatically dispense a specific pill, it will open the medication door to the relevant cartridge slot, to ensure that you can take your full dose. The Hero will instruct you to manually retrieve the pills from that cartridge and indicate how many pills to take. After taking the pills as instructed, return the cartridge into the Hero device (ensuring it’s inserted all the way in) and close the door.
The Hero screen will automatically update to show the time for your next dose!