How does the Hero dispense medications?

At Hero, we understand the importance of staying on top of your medication schedule. That's why we've designed our device to provide you with multiple reminders to ensure you never miss a dose.

How will I know it’s time for my meds?

When it’s time for your next dose, the Hero smart dispenser will alert you with a message on-screen, it’s audible tone, and flashing light. Based on your notification preferences, you may also receive a push notification from the Hero app when it’s time for your meds.

We also understand that caregivers may play an essential role in medication management. That's why our device is designed to provide notifications to caregivers when you're late to take your pill, miss a dose, or when your medication supply is running low. This way, you can have peace of mind knowing that your loved ones are keeping an eye on your medication schedule.

How does the Hero dispense my meds at the right time?

1. Press the center button to start dispensing your dose. If you added a dispense passcode for any of the medications in that dose, you will be asked to enter it first.
2. During the dispense, the Hero will pick up each pill and drop it into the cup. During this process, the device screen will indicate which medication is being dispensed. 
3. Once it has dispensed all of the pills in that dose, the Hero will instruct you to remove the cup. Verify the dose and take the pills that have dispensed. 
4. After you have taken your medication, return the cup into the Hero so it’s ready for the next dose.