How can I reach Hero Support?

Hero Support is available daily, 8am–8pm ET. All chats, calls, and emails are first handled by our AI assistant, which can resolve many requests immediately — including medication dispensing, coverage, and subscription questions.

Want a human agent? Just say so — for example, "I'd like to speak with a person." During live agent hours, 8am–8pm ET daily, you'll be connected directly.

Outside those hours, your request will be logged and reviewed by a human agent as soon as we reopen. You can also leave a callback request and we'll reach out during the next available window.

If all agents are busy during live hours, your call or chat will enter a queue, and you may be offered a callback instead of waiting.

Tip: Save 855-855-9962 to your contacts so you recognize the call when we reach out.