You can contact Hero Support through the following channels: For detailed guidance on phone support and connecting with a live representative, refer to the information under the phone section below.
Chat: Hero Support Chat
Email: support@herohealth.com
Phone:
Existing Customers: 855-855-9962
New Prospective Customers: 332-222-6762
If your call is routed to an AI assistant, state your request clearly to be transferred to a human agent.
Support for device setup is available 24/7.
If all agents are busy, your call will enter a queue, and you may receive a callback when a representative is available.
Our team is happy to assist with any questions or issues!