What is your policy regarding returns?

Super Hero members can return Hero at no additional costs, as long as you insert the Travel Bar and properly pack and return your dispenser within 30 days. We'll send you a prepaid return label and packaging instructions so that returning the smart dispenser is safe and easy.

Everyday Hero members are protected by a 90-day money-back guarantee. Your Hero subscription can be canceled for free, and any subscription and/or initiation fee paid will be refunded, for any reason, within the 90-day risk-free trial. You’ll just need to return the smart dispenser with the original packaging, in good condition. If you decide to return your Hero smart dispenser after your 90-day risk-free trial has ended, you will be required to pay the remainder of your commitment or won’t be eligible for a refund, depending on your subscription plan.

For details, see https://herohealth.com/returns.