Hero out-of-pocket subscribers are protected by a risk-free trial. If at any point during the risk free trial you decide Hero isn't the right fit for you, you can return it for a full refund. You’ll just need to return the smart dispenser with the original packaging, in good condition. If you request cancelation from Hero, and notify them of your decision to return the device during the risk free trial and ship it back, all subscription fees, including 12-, 24-, 36-month prepayments, will be fully refunded.
If you decide to return your Hero smart dispenser after your risk-free trial has ended, charges may apply, such as remainder of your 12-month commitment), or your prepayment may not be refunded.
Think of the Hero smart dispenser as a device you’re leasing rather than owning. If you need to return it or replace it, make sure to send it back to us. Refunds will be processed after the return is verified by Hero’s system. If you encounter challenges with charge reversals or refunds, contact Hero Support promptly.
Step-by-Step Process for Returning Your Device
Prepare the Device for Return: Use the prepaid shipping label provided by Hero to send your device back. Ensure to follow all packaging guidelines - insert the travel bar and use original packaging - to avoid any damage during transit that could incur additional fees.
Hero platform will automatically track the return of your Hero, as long as you've used the prepaid shipping label provided. There is no need to provide Hero with a proof of shipment.
Any applicable refunds are processed automatically once the smart dispenser is received in good condition.
Bank Processing Time: After the refund is initiated, it typically takes an additional 4-5 business days for banks to process the transaction and credit the funds to your account.
By following these steps, you can ensure that your refund process for a returned Hero device is seamless and prompt. If you encounter any issues or delays, please contact Hero support for further assistance.
For details, see https://herohealth.com/returns. For additional questions, contact Hero Support.