Why is my adherence rate below 100%?

Several factors can affect your adherence rate, including: taking pills late, not taking all the scheduled pills, or missing a dose altogether. All of these negatively influence your adherence rate.

With the launch of ‘Insights’ in Feb 2022, we introduced a new-and-improved adherence algorithm, providing greater accuracy around individual pills, doses outside the Hero smart dispenser, future doses, and other important metrics. Adherence rate is now calculated based on the number of pills taken vs. scheduled (rather than meds). This means that if a dose was dispensed and taken, but did not include all the scheduled pills - adherence rate will be lower than 100%. Typical reasons for a partial dispense include an empty cartridge or expired pills.
To ensure a high and accurate adherence rate, make sure you keep your med schedule up-to-date and refill all your meds on-time!