I can't set up the Hero! What should I do?

Let's get you up and running 🚀

Chat with a Hero Expert here,  or check out our step-by-step setup guide here. 

Tips & Tricks: 

- If you are experiencing problems setting up a brand-new Hero, please check if you have removed the travel bar. It should be removed from the back of the device during set-up, and it looks like this.

- Make sure your dispenser's cartridges are properly installed: check out our helpful video.