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Chat with a Hero Expert here, or check out our step-by-step setup guide here.
Tips & Tricks:
Troubleshooting setting up a new Hero dispenser
If you are having trouble setting up a brand-new Hero, here are a few things to check on:
Please check if you have removed the travel bar. It should be removed from the back of the device during setup. It looks like this:
Make sure your dispenser's cartridges are properly installed. Here’s a helpful video that shows you how to make sure your cartridges are secure: