Hero

Let's get you set up and running with Hero 🚀

<a href="https://herohealth.com/?chat=open" rel="nofollow noopener noreferrer" target="_blank">Chat with a Hero Expert here</a>, or check out our <a href="https://herohealth.com/setup/" rel="nofollow noopener noreferrer" target="_blank">step-by-step setup guide here</a>.

<b>Troubleshooting setting up a new Hero dispenser</b>

If you are having trouble setting up a brand-new Hero, here are a few things to check on: 

Please check if you have removed the travel bar. It should be removed from the back of the device during setup. It looks like this:

- Please check if you have removed the travel bar. It should be removed from the back of the device during setup. It looks like this:
   

Make sure your dispenser's cartridges are properly installed. Here’s a helpful video that shows you how to make sure your cartridges are secure:

- Make sure your dispenser's cartridges are properly installed. Here’s a helpful video that shows you how to make sure your cartridges are secure:

I can't set up the Hero! What should I do?

Find answers and get help from Intercom Support and Community Experts

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