How are weekly and monthly adherence rates calculated?

’Insights’ section offers adherence rate analysis in a weekly or monthly view:

• Weekly view (which is the default display) is calculated based on a full calendar week (i.e. Monday to Sunday). 
• Monthly view spans a full calendar month (Jan, Feb, Mar, and so on) 

In case the week or month are still ongoing, the screen will show adherence analysis up to the current day.

To switch between the views, simply flip the switch at the top right corner of the main Insights screen. Tap the top adherence rate box to access a more detailed analysis of your ongoing adherence, including 

Note: With the launch of ‘Insights’ in Feb 2022, we introduced a new-and-improved adherence algorithm, providing greater accuracy around individual pills, doses outside the Hero smart dispenser, future doses, and other important metrics. Adherence rate (across weekly and monthly views) is now calculated based on the number of pills taken vs. scheduled, rather than per-med. This means that if a dose was dispensed and taken, but did not include all the scheduled pills - adherence rate will be lower than 100%. Typical reasons for a partial dispense include an empty cartridge or expired pills. To ensure a high and accurate adherence rate, make sure you keep your med schedule up-to-date and refill all your meds on-time!