How can I enable and manage Vacation Mode on the Hero app and device?
Vacation Mode in the Hero app and Hero smart device allows you to either retrieve medications for a trip or temporarily suspend device reminders while continuing to manage your medication use via mobile notifications. Below are step-by-step guides to set and manage Vacation Mode effectively.
Setting Vacation Mode via the Hero Mobile App
To activate Vacation Mode on your Hero Mobile App:
Open the Hero Mobile App and go to the More section.
Select Traveling / Away from home and tap Start.
When prompted with the question, "Do you need Hero to dispense medication?", choose one of the following options: - Select Yes to retrieve your doses before traveling. - Select No, just reminders if you do not need the doses to be dispensed from the Hero device during your travel.
Tap Next, and then select your departure date and departure time. Press Next.
Choose your return date and time, then select Next.
Review the Vacation Mode details and ensure all information is correct. If it is, tap Looks right and then Next.
If you have any medications stored outside Hero, acknowledge the prompt reminding you to pack them, and then select Next.
Tap Close to complete the setup on the app.
While in Vacation Mode, you’ll continue to receive medication reminders based on your set schedule. Be sure to mark doses as taken within the app to maintain medication adherence records.
Configuring the Hero Device for Vacation Mode
If you need to retrieve medications for your trip, additional steps are required on the Hero smart dispenser:
The app setup will prompt you to prepare your medications for travel. Tap Prepare my meds.
On the Hero device, press the Confirm button.
When prompted to retrieve medications, select Yes. If you opt for "No", you can always retrieve medications later by going to Dispense > Vacation Mode on the Hero device.
For each medication, the device will display the name and quantity to remove. Select Next to continue.
Open the door as prompted, take the specified pills, reinsert the medication cartridge fully until it clicks, and then close the door. Repeat these steps for each medication.
Once all medications are retrieved, the Vacation Mode setup on your device is complete.
Special Considerations While in Vacation Mode
Notifications: While the Hero device is in Vacation Mode, you will receive mobile app reminders for your scheduled doses. For every dose, mark it as "I took it" in the Hero app to log adherence. The Hero device will not prompt dispense alerts during this mode.
Connectivity: Ensure your Hero smart dispenser remains plugged in and connected to the internet during your absence to maintain proper device functionality and log medication adherence.
Summary of Options
Use Just reminders in Vacation Mode if you don’t need medications retrieved.
Opt for Prepare my meds mode to retrieve medications ahead of your trip while continuing dose monitoring via app notifications.
While Hero is in Vacation Mode, you can export your schedule to a PDF through the Vacation Mode menu in the app.
By following these instructions, you can effectively manage your medication schedule during vacations or trips while ensuring all necessary precautions are in place.