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For Providers What are the benefits of RTM? What is the difference between Remote Therapeutic Monitoring (RTM) codes and Remote Physiological Monitoring (RPM) codes? Who can submit claims using RTM codes? View all questions
Membership plans Super Hero plan How much will the Super Hero plan cost? Trusted providers View all questions
The Hero platform What does the Hero platform include? Will the Hero smart dispenser fit in my home? Do I need Wi-Fi to use Hero? View all questions
Setting up the smart dispenser How do I set up Hero for myself? (Video Tutorial) How do I set up Hero for a loved one (Video Tutorial)? How do I set up Hero at a nursing home (Video Tutorial)? View all questions
How to dispense pills How to dispense remotely with the Hero app? 🤳💊 How to dispense a missed or a skipped dose? How to dispense an additional pill on-demand (Video Tutorial)? View all questions
Using the smart dispenser Travel Mode (Video Tutorial) Going on Vacation? How to refill medication (Video Tutorial)? View all questions
Using the Hero app I forgot my password! What should I do? How do I download the Hero mobile app? Can I use Hero without the app? View all questions
Returns & Replacements How do I pack and safely return my Hero smart dispenser (Video Tutorial)? Packaging instructions What is your policy regarding returns? View all questions