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About Hero How to order Hero? Does Hero improve medication adherence? Is there a warranty in case Hero stops working? View all questions
Subscription, Payment and Pricing Will my health insurance cover my Hero subscription? How much does Hero cost? What does the Hero subscription include? View all questions
Setting up the smart dispenser How do I set up Hero for a loved one (Video Tutorial)? How do I set up Hero for myself? (Video Tutorial) How can I connect my smart dispenser to Wi-Fi at a nursing home or assisted living facility? View all questions
Dispenser-related questions How many medications can Hero dispense? Travel Mode Does Hero lock? View all questions
How to dispense pills How to dispense remotely with the Hero app? 🤳💊 How to dispense a missed or a skipped dose? The door on my Hero opened while trying to dispense. What should I do? View all questions
Using the smart dispenser Going on Vacation? How do I access pills if I lose power? How to refill medication (Video Tutorial)? View all questions
Using the Hero app Where is the ‘Stats’ section? What are ‘Insights’? Why is my adherence rate below 100%? How are weekly and monthly adherence rates calculated? View all questions