The travel bar is used to keep Hero’s inner moveable parts locked and safe from damage while in transport.
To avoid incurring additional fees when returning Hero, make sure you insert the Travel Bar and properly pack and return your dispenser within 30 days. To insert the travel bar, locate the lock compartment in the back of the dispenser. Insert the long end of the travel bar into the hole in the lock compartment. Avoid forcing the travel bar into the slot. If you feel any resistance, rotate the travel bar until it slides in further. Rest assured, if the travel bar is not inserted properly, the dispenser will let you know!
Please let us know if you’ve lost the Travel Bar, and we’ll be happy to send you a replacement.