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For Providers
- What are the benefits of RTM?
- What is the difference between Remote Therapeutic Monitoring (RTM) codes and Remote Physiological Monitoring (RPM) codes?
- Who can submit claims using RTM codes?
- Can you submit claims including both RTM codes and RPM codes?
- How many days of data are required for billing RTM?
- What is the length of time required for RTM billing?
Membership plans
- Super Hero plan
- How much will the Super Hero plan cost?
- Trusted providers
- Everyday Hero plan
- What are the benefits of joining the Super Hero plan?
- Will my health insurance cover my Hero subscription?
The Hero platform
- What does the Hero platform include?
- Will the Hero smart dispenser fit in my home?
- Do I need Wi-Fi to use Hero?
- How many medications can Hero dispense?💊
- How can I track adherence?
- What kind of notifications will I receive?
Setting up the smart dispenser
- How do I set up Hero for myself? (Video Tutorial)
- How do I set up Hero for a loved one (Video Tutorial)?
- How do I set up Hero at a nursing home (Video Tutorial)?
- How do I set up a replacement Hero?
- How can I connect the smart dispenser to my Wi-Fi?
- How to connect the Hero smart dispenser with the app (Video Tutorial)
How to dispense pills
- How to dispense remotely with the Hero app? 🤳💊
- How to dispense a missed or a skipped dose?
- How to dispense an additional pill on-demand (Video Tutorial)?
- How to dispense medication ahead or outside the schedule - Future dose (Video Tutorial)?
- How does the Hero dispense medications?
- Can Hero dispense any type of pill?
Using the smart dispenser
- Travel Mode (Video Tutorial)
- Going on Vacation?
- How to refill medication (Video Tutorial)?
- How do I access pills if I lose power?
- How to add or change a Dispense Passcode
- Can I adjust the length of time I can dispense a scheduled dose?
Using the Hero app
- I forgot my password! What should I do?
- How do I download the Hero mobile app?
- Can I use Hero without the app?
- How are weekly and monthly adherence rates calculated?
- Where can I see my adherence for a specific medication?
- What kind of personalized insights are available in "Insights"?
Returns & Replacements
- How do I pack and safely return my Hero smart dispenser (Video Tutorial)?
- Packaging instructions
- What is your policy regarding returns?
- How do I remove my personal information before I send back my smart dispenser?
- Is there a warranty in case Hero stops working?
- What is the travel bar and why do I need it?