Frequently Asked Questions
About Hero
- How to order Hero?
- Is Hero regulated by the FDA?
- Is Hero right for my mom with dementia?
- Can Hero store medications that aren’t pills, such as liquids and ointments?
- How will Hero improve my health?
- Is Hero right for me?
Membership, Payment and Pricing
- How much does Hero cost?
- What does the Hero membership include?
- Does my caregiver also need a membership?
- Why is there a membership for Hero?
- What happens if I don’t setup my Hero immediately?
- If I take more than 10 medications, will I need two Heros?
Returns and Cancellations
Setting up your Hero
- How to setup and create account?
- How to set Hero notifications?
- How to add caregivers?
- How to add a new medication?
- How to set caregiver notifications?
- How to remove caregivers?
Using your Hero
- How to refill medication?
- How to dispense a missed or a skipped pill?
- How to dispense an additional pill on demand?
- How to edit the medication schedule?
- Why is my adherence below 100%?
- What is a Running Low Alert?
Traveling with Hero
Safety and Security
- Can my child access the Hero device?
- Is my health data secure with Hero?
- Does Hero lock?
- How to add or edit a Dispense Passcode?
- How to manage the Skipped/Missed Dose dispense?
- When to use the Safety Key?
Support and Troubleshooting
- Call support error?
- Problem connecting, please try again error?
- Network issues, please try again error?
- Can’t power on?
- Shake cartridge error?
- Cannot setup Hero?