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About Hero
- How to order Hero?
- Does Hero improve medication adherence?
- Is there a warranty in case Hero stops working?
- Is Hero right for my mom with dementia?
- Is Hero right for me?
- What will be delivered to me when I order Hero?
Subscription, Payment and Pricing
- How much does Hero cost?
- What does the Hero subscription include?
- Can I buy the Hero smart dispenser?
- Will my health insurance cover my Hero subscription?
- If I cancel my subscription, will my Hero smart dispenser still work?
- What is your policy regarding returns?
Setting up the smart dispenser
- How do I setup Hero for a loved one (Video Tutorial)?
- How to setup Hero for yourself (Video Tutorial)?
- How can I connect my smart dispenser to my WiFi?
- Where can I download the Hero instruction manual?
- Cannot setup Hero?
- How to connect multiple users to one Hero?
Dispenser-related questions
- How many medications can Hero dispense?
- Transporting Hero
- Does Hero lock?
- Problems connecting?
- How big is Hero?
- If I unplug Hero will I have to reload all the medication information?
How to dispense pills
- Can Hero dispense any type of pill?
- How to dispense a missed or a skipped dose?
- Issues dispensing pills?
- How to dispense an additional pill on demand (Video Tutorial)?
- How to dispense medication ahead or outside the schedule - Future dose (Video Tutorial)?
- Can I load half or partial pills into the Hero device?
Using the smart dispenser
- Going on Vacation?
- How do I access pills if I lose power?
- How to refill medication (Video Tutorial)?
- How to add or change a Dispense Passcode?
- How to add a new medication?
- How to edit pill count?