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About Hero
- How to order Hero?
- Does Hero improve medication adherence?
- Is there a warranty in case Hero stops working?
- Is Hero right for my mom with dementia?
- Is Hero right for me?
- What will be delivered to me when I order Hero?
Subscription, Payment and Pricing
- How much does Hero cost?
- What does the Hero subscription include?
- Can I buy the Hero smart dispenser?
- Will my health insurance cover my Hero subscription?
- If I cancel my subscription, will my Hero smart dispenser still work?
- What is your policy regarding returns?
Setting up the smart dispenser
- How do I set up Hero for a loved one (Video Tutorial)?
- How do I set up Hero for myself? (Video Tutorial)
- How can I connect my smart dispenser to Wi-Fi at a nursing home or assisted living facility?
- I need someone to help me set up my dispenser. What should I do?
- How can I connect the smart dispenser to my Wi-Fi?
- Where can I download the Hero instruction manual?
Dispenser-related questions
- How many medications can Hero dispense?
- Transporting Hero
- Does Hero lock?
- Problems connecting?
- How big is Hero?
- If I unplug Hero will I have to reload all the medication information?
How to dispense pills
- How does the Hero dispense medications?
- How to dispense a missed or a skipped dose?
- The door on my Hero opened while trying to dispense. What should I do?
- How to dispense an additional pill on demand (Video Tutorial)?
- How to dispense medication ahead or outside the schedule - Future dose (Video Tutorial)?
- Can Hero dispense any type of pill?
Using the smart dispenser
- Going on Vacation?
- How do I access pills if I lose power?
- How to refill medication (Video Tutorial)?
- Can I adjust the length of time I can dispense a scheduled dose?
- Can I turn off the ability to skip a dose?
- How to add or change a Dispense Passcode?
Using the Hero app
- Where is the ‘Stats’ section? What are ‘Insights’?
- Why is my adherence rate below 100%?
- How are weekly and monthly adherence rates calculated?
- Where can I see my adherence for a specific medication?
- What kind of personalized insights are available in ‘Insights’?
- How frequently do personalized insights update?
Refill and delivery service
- How does Hero Refill & Delivery work?
- Does Refill & Delivery work with my current pharmacy?
- Does AdhereRx have the ability to fill any prescription medication?
- Is there anything I need to do after I sign up for the refill and delivery service?
- Can you refill a 90-days supply of my prescriptions?
- What happens if my doctor changes my medications?