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About Hero
- How to order Hero?
- How many medications can Hero dispense?
- Does Hero improve medication adherence?
- Is Hero right for me?
- Is Hero right for my mom with dementia?
- Can Hero store medications that aren’t pills, such as liquids and ointments?
Membership, Payment and Pricing
- How much does Hero cost?
- What does the Hero membership include?
- Does my caregiver also need a membership?
- Why is there a membership for Hero?
- What happens if I don’t setup my Hero immediately?
- If I take more than 10 medications, will I need two Heros?
Returns and Cancellations
Setting up your Hero
- Where can I download the Hero instruction manual?
- How do I setup Hero for a loved one (Video Tutorial)?
- How to setup Hero for yourself (Video Tutorial)?
- As a caregiver, can I prevent my loved one from accessing the Hero device's menus?
- Can I load half or partial pills into the Hero device?
- How to set Hero notifications?
Using your Hero
- How to refill medication (Video Tutorial)?
- How to dispense a missed or a skipped dose?
- How to dispense on demand (Video Tutorial)?
- How to change the time zone?
- How to transfer account to a new Hero?
- How to add a new medication?
Traveling with Hero
Safety and Security
- How to add or change a Dispense Passcode?
- Is my health data secure with Hero?
- Does Hero lock?
- How to remove a Dispense Passcode?
- How to manage the Skipped/Missed Dose dispense?
- When to use the Pill Access Key?
Support and Troubleshooting
- Issues dispensing pills?
- Cannot setup Hero?
- Problems connecting?
- Network issues?
- Shake cartridge error?
- Screen/LEDs go on and off when Hero is plugged in?